Frequently Asked

Do you have questions? We have answers. If you cannot find what you are looking for just contact us at

How do I register for a free one-month trial?

Sign up for a free, no obligation (no credit card required) one month trial by clicking here. Registration takes less than 30 seconds, and you gain instant access to the full version of Kalix.

At the end of your free trial, choose your plan and add your billing details to continue your subscription.

Can I import my data into Kalix?

Yes, we do the heavy lifting of data importing for you, so contact us and we will be happy to import your data for no extra charge.

How does Kalix’s subscription model work?

For group practices, Kalix focuses on practice volume rather than the number of staff. We aim to provide fair pricing to everyone, especially practices with casual, contract, and part-time staff. We don’t believe in charging you more for each new staff member added. That’s why Kalix’s subscription model is based on practice volume (number of appointment hours a week), not number of users.

Do meetings, events and non-client related appointments count towards my appointment total?

No, they never count toward your appointment total. We only consider attended and scheduled client appointments.

Can part-time users share Kalix accounts?

Yes, for group practices, we offer unlimited clinicians, unlimited locations, and unlimited data storage to empower your practice’s growth and capabilities.

What payment plans do you have?

We offer either monthly or annual plans. Save more by opting into an annual plan and see the boost to your ROI.

Is there a minimum contract term?

No! We think you should stick around because you love Kalix, not because we have locked you into a contract.

How do I pay?

Sign up to a paid account via Kalix’s Subscription page. After choosing your subscription number, package, and payment plan, enter your billing information into our highly secure payment gateway.

If you select Pay Monthly, you will be charged on the same date each month.

 If you select Pay Annually, you enjoy 15% savings on your subscription cost. Your subscription will be automatically renewed after the 12 months are up. Cancel at any time, and you will not be charged again.

The first payment is not due until your trial period has ended. To find out the date of your next payment, simply check your Kalix Subscription screen.

What payment types are accepted?

We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB cards over our secure PCI-DSS compliant online payment gateway.

Can I cancel my subscription?

Yes, you can cancel your subscription any time, and we won’t charge you again. There are no fees or penalties for canceling.

To cancel, select the Cancel Subscription button on your Subscription page. Requests to cancel by email or phone are not considered and do not result in cancellation.

Can I get a refund on my subscription?

No, Kalix subscriptions are non-refundable and non-transferable. We encourage you to use the free trial period to decide if the product will meet your needs.

Are there any other costs to use Kalix?

If you save video to your Kalix account either through recordings of telehealth sessions (Virtual Practice Plus feature) or video files uploaded to documents (available as part of all plans), you may need to purchase additional video storage. While Kalix’s Virtual Practice Plus includes 10 hours of storage, all plans can purchase additional video storage at any time. See pricing.

If you choose to use Kalix to send and receive SMS (text messages), text-to-voice messages (computer-generated voice messages), and faxes, prepaid credits must be purchased before you can send messages. Click here for Pricing. Email messages are always free.

We also offer you the ability to purchase your own unique fax or SMS, and text-to-voice number. Alternatively, port your existing number to Kalix. By using a dedicated number, you will be able to receive faxes, SMS, and text-to-voice messages from anyone. Dedicated number costs are added to your monthly or annual subscription as an ongoing payment.

Free One
Month Trial

Whether you’re a solo or group practice, Kalix offers the right practice management solution and pricing plan that works best for your organization. With no commitments, no contracts, and free-to-cancel anytime, we help you scale your business at a cost that meets your needs.

Try it Now & See the Difference