If you save video to your Kalix account either through recordings of telehealth sessions (Virtual Practice Plus feature) or video files uploaded to documents (available as part of all plans), you may need to purchase additional video storage. While Kalix’s Virtual Practice Plus includes 10 hours of storage, all plans can purchase additional video storage at any time. See pricing.

If you choose to use Kalix to send and receive SMS (text messages), text-to-voice messages (computer-generated voice messages), and faxes, prepaid credits must be purchased before you can send messages. Click here for Pricing. Email messages are always free.

We also offer you the ability to purchase your own unique fax or SMS, and text-to-voice number. Alternatively, port your existing number to Kalix. By using a dedicated number, you will be able to receive faxes, SMS, and text-to-voice messages from anyone. Dedicated number costs are added to your monthly or annual subscription as an ongoing payment.